• My Account

Frequently Asked Questions

ORDER AND DELIVERY
PAYMENT AND SECURITY
RETURN AND EXCHANGE
When will my order be shipped?

Orders placed before 14:00 on weekdays are delivered the same day , orders placed after that are delivered the next business day .

Hangi Ödeme Seçeneklerinden Faydalanabilirim ?

Sipariş ödemelerinizi aşağıdaki şekillerde gerçekleştirebilirsiniz.

  • Havale / EFT
  • Kredi Kartı
  • Cari  
How long does shipping take?

Standard delivery time is between 1-3 business days . This time may vary in remote areas.

 

Is my payment safe?

All payments are made via secure systems with 256-bit SSL certificate and 3D Secure support.

 

Which payment methods are accepted?

Credit/debit card, money order/EFT and cash on delivery options are available for some orders.

 

When is the invoice sent?

Your invoice will be sent to you via email and can also be downloaded from “My Account > My Orders” .

 

What is the return period?

You can return the product unconditionally within 14 days after receiving it.

 

How can I apply for a refund?

You can create a return request and receive cargo guidance from the order details on the “My Account” page.

 

Once the return is approved, when will the refund be made?

Once the returned product reaches the warehouse, the refund will be made according to your payment method within 7 business days at the latest.